1. Shipping Policy
At our website, we strive to provide you with a smooth and efficient shipping experience. Please review our shipping guidelines below:
1.1 Shipping Locations
We currently ship to Europe through our partnership.
1.2 Processing Time
Orders are typically processed and shipped within 7 business days (excluding weekends and holidays) after your order is placed. You will receive a confirmation email with tracking information once your order has shipped.
1.3 Shipping Rates
Shipping costs are calculated during the checkout process based on the weight and destination of the package. We offer the following shipping options:
- Standard Shipping: Delivery within 7 business days.
- Express Shipping: Delivery within 3 business days.
Note: Free shipping is available on orders over 30€, or as part of promotional offers.
1.4 Delivery Issues
Si su pedido se retrasa o se pierde, contáctenos en info@juguetes.io. Trabajaremos con nuestros operadores para resolver el problema lo más rápido posible.
2. Returns Policy
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions:
2.1 Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and with all original packaging intact.
- The return must be initiated within 14 days of the delivery date.
Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, or plants)
- Personal care items (e.g., cosmetics or health products)
- Custom or personalized products
2.2 Return Process
To initiate a return, please follow these steps:
- Contact our customer service at hola@jos.ma with your order number and the reason for the return.
- We will provide you with instructions and a return shipping label (if applicable).
- Ship the item back to us within 14 days of receiving the return instructions.
Note: Return shipping costs may apply unless otherwise stated in our promotional offers or in the case of damaged or defective products.
2.3 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 30 business days and automatically applied to your original method of payment.
Note: Shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
2.4 Exchanges
If you wish to exchange an item, please contact us at hola@jos.ma. Exchanges are subject to product availability.
3. Damaged or Defective Items
En el improbable caso de que reciba un producto dañado o defectuoso, contáctenos inmediatamente a info@juguetes.io con detalles y fotos del daño. Haremos los arreglos para un reemplazo o un reembolso sin costo adicional.
4. Contact Us
For any questions regarding shipping, returns, or exchanges, feel free to reach out to us at:
info@juguetes.io
